Terms & Conditions

This website www.mysweetinvitation.com is owned and operated by SOFIA CHORIATELLI, a registered trademark of MY SWEET INVITATION, ("we", "our" or "us" shall refer to MY SWEET INVITATION or www.mysweetinvitation.com or MYSWEETINVITATION.COM). Our mailing address is: 187 Acharnon Ave., 10446 Athens, Greece. If you want to ask us anything about these terms and conditions or you have any comments or complaints on or about our website, please e-mail us at: info@mysweetinvitation.com.

These terms and conditions set out the basis on which you can visit and use our website. They will apply to all transactions carried out on our website. Please read them carefully as they contain important information.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to MYSWEETINVITATION.COM. Any use of this website or its contents, including copying or storing it or them in whole or part, downloading images other than for your own personal, non-commercial use is prohibited without the permission of MYSWEETINVITATION.COM. You may not modify, distribute or re-post anything on this website for any purpose. See details below:

Copyright

MYSWEETINVITATION.COM is the official website. All webpage contents posted including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of SOFIA CHORIATELLI and MY SWEET INVITATION protected under current Greek and EU legislation and international contracts. It is strictly prohibited to copy, analogically/digitally record and reproduce, distribute, transfer, download, process, resale, produce resulting work or mislead the public about the actual provider of website contents. Any reproduction, republication, download, announcement, propagation or dissemination or any other use of contents in any way or medium for trade or other purposes shall be allowed only following a prior written consent by SOFIA CHORIATELLI and MY SWEET INVITATION or any other legal beneficiary of such copyright. Names, images, logos and trademarks representing SOFIA CHORIATELLI and MY SWEET INVITATION and/or its e-shop and/or third parties contracted with them, as well as their products or services, are exclusive signs and trademarks of SOFIA CHORIATELLI and MY SWEET INVITATION and/or MYSWEETINVITATION.COM and/or these third parties and subject to the Greek, EU and international legislation on trademarks and industrial and intellectual property and unfair competition. In all cases, their display and appearance on MYSWEETINVITATION.COM webpages should not, in any way, be considered to assign or transfer the license or right to use them.

Registration

To use some of the services or features made available to you on this website, you will need to register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please update them in “my account” page.

Eligibility to purchase

The purchase of merchandise through MYSWEETINVITATION.COM is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with the law.

MYSWEETINVITATION.COM is open to all persons aged 18 or over. All persons around the world can participate. In order to make purchases through the website, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The website is available only to individuals and others who meet the MYSWEETINVITATION.COM terms of eligibility, who have been issued a valid credit card by a bank acceptable to MYSWEETINVITATION.COM, whose applications are acceptable to MYSWEETINVITATION.COM and who have authorized MYSWEETINVITATION.COM to process a charge or charges on their credit card in the a mount of the total purchase price for the merchandise which they purchase. Purchases made on the website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. MYSWEETINVITATION.COM reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Moreover, by making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where MYSWEETINVITATION.COM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including to authenticate your identity and to validate your credit card. In addition, especially in large orders, MYSWEETINVITATION.COM might call or communicate in other ways, the Customer to verify identity before shipping of the order. NO CREDIT CARD INFORMATION IS STORED OR EVEN VIEWED BY MYSWEETINVITATION.COM. WE ONLY RECEIVE AN APPROVAL REFERENCE NUMBER FROM OUR BANK.

Guarantees and product price indication

MYSWEETINVITATION.COM sells authentic products and offers for sale luxury and top-quality products. These products are purchased by MYSWEETINVITATION.COM directly from designers, illustrators, manufacturers and dealers, carefully selected for their stringent quality control.

MYSWEETINVITATION.COM does not sell second-hand products, flawed products or products of lower quality.The main characteristics of products are shown on MYSWEETINVITATION.COM on each product page thoroughly. The products offered for sale on MYSWEETINVITATION.COM may not exactly correspond to the real garments in terms of image and/or colors due to the Internet browser or monitor used by each visitor/Customer.

Prices are subject to change. Check the final price of sale before sending the relevant order form.

Orders made from a Country site different from the one you are shipping to, or to addresses to which MYSWEETINVITATION.COM cannot ship, will be automatically cancelled.

All products come in a disposable plastic seal with an identification sticker (closure tag) attached on it. Do not remove the identification sticker (closure tag) or open the plastic seal from the purchased products should you wish to return the purchased product. Please email us at help@mysweetinvitation.com immediately if any of your purchases have been delivered without a disposable plastic seal or without identification sticker (closure tag) attached on it.

Should you decide to exercise your right to return purchased products, MYSWEETINVITATION.COM has the right to not accept returned products that are either custom made or personalized (modified) products or opened and returned without the identification sticker (closure tag) or in an opened seal or that have been altered from their original status or damaged.

Prices

MYSWEETINVITATION.COM has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT for the countries where VAT applies (inside the EU). The price for goods ordered by you and accepted by us will be that stated on the website invoice page at the time of order. Promotional codes or discounts are applicable to regular priced items.

Customers purchasing from a country outside the EU may incur relevant import duty and tax costs. These costs are not included in the final purchase price paid to MY SWEET INVITATION and will be invoiced to you directly by UPS or an import broker appointed by you. We advise you to contact your local UPS office to determine a cost price prior to completing your order.

Accuracy of content

Illustrations, images, photos and colors are for the purposes of representation only. Packaging may vary from that shown. The weights, dimensions and capacities if given are approximate only. If you have any queries, contact our helpdesk at help@mysweetivitation.com to discuss our products further. To the extent permitted by applicable law, MYSWEETINVITATION.COM disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. MYSWEETINVITATION.COM shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Also, MYSWEETINVITATION.COM informs customers that the printed stationery does not match 100% the colors customers see on screen (5% - 10% differential color). This is because all web browsers and monitors display colors differently and may not accurately represent how the order will print.

Damage to your computer

MYSWEETINVITATION.COM makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. MYSWEETINVITATION.COM shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Ordering errors

You are able to correct errors on your order up to the point at which you click on "PLACE ORDER NOW" on the final one page checkout of our ordering process.

Dispatch & delivery charges

Normal dispatch will be within 48 hours of order (business days), for items that are in stock (ready to deliver) or up to six (6) business days for an item that is custom made, personalized (modified) or temporarily out of stock (subject to availability). All delivery charges will be clearly stated on your order and include insurance. You will be advised by e-mail of any delays to your order and will be offered the facility of a part dispatch if practical. Currently, all orders will incur normal shipping charges unless if MYSWEETINVITATION.COM refers and offers free of charge delivery for products using any promo code or a minimum amount charge periodically through its website.

Please ensure that the correct postal delivery address is entered on the order, as we cannot be held liable for any missing packages dispatched to an incorrect or incomplete address through no fault of our own.

RUSSIA: Shipments to Russia are made through the Post office since Russian customs have banned shipments with courier companies to individuals, therefore shipments may experience delays up to 18 working days due to Russian Post Office.

Free Shipping - Europe & International

For all orders that FREE SHIPPING is applied (concerning Europe and International deliveries) MYSWEETINVITATION.COM has also the right to send its products by choosing Express Services of Hellenic Post Offices for deliveries within five (5) up to ten (10) business days due to the volume or the weight of any order.

Click & Collect Service

With our Click & Collect service, place your order online before 3 p.m. and collect it sooner from our store, five days a week upon request.

Standard Lead Times for Click & Collect Service

If you've placed your order until 3 pm EET on a business day, you can expect the following lead times:

Custom Proofs: 3 business days (from the day you have placed your order and until 3 pm EET on business days)
Standard Printing Time (upon approval): Up to 6 business days (rush available)
Click & Collect: First thing the next day from finishing Standard Printing Time (We will send you promptly a “Ready to Collect” e-mail to inform you and arrange the exact date and hour). Please, wait for this confirmation email before you come in to collect your order.

Your order will be ready to collect when the store opens on the given collection date and will be available for 14 days.

You also have to bring your “Ready to Collect” email – this can be printed or displayed on your smartphone/tablet/iPad and the payment card used to purchase the order along with a valid passport or a your personal ID or your driving licence (for PayPal and Gift Card orders you will need to bring a passport or your driving licence). For a Bank deposit you have to bring your bank receipt of payment, too.

If you aren't able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. You have to inform us promptly by sending us an e-mail at shipping@mysweetinvitation.com or info@mysweetinvitation.com and they will need only a copy of your “Ready to Collect” email and either their original passport or driving licence.

NOTE: Unfortunately, if your order was paid by using PayPal then this is not possible and you must collect your order yourself.

MYSWEETINVITATION.COM cannot deliver a “Click & Collect” Order, if one of the above evidence is missing. You need to provide us all of the things we have asked you to ensure the proper delivery of your order.

MYSWEETINVITATION.COM will keep your order in store for exact 14 days. If your order isn't collected within 14 days then it will be returned but NOT refunded at all.

Returns, CANCELLATIONS, Exchanges & refunds

At MY Sweet Invitation we follow a straightforward customer service policy and we guarantee for the quality of our services. We want customers to be thrilled with their stationery! We are always willing to help, and our goal is their satisfaction. In the event of an error on our end, we’ll fix it as soon as possible, free of charge, of course. If customers are unhappy for any reason, we’ll work with them on a solution.

While we are committed to customers’ satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.

Cancellation Policy

A) Cancel an order before Proofing Process

In case of a customer need to cancel an order before our designers create any proof for you, then the customer will refund his order minus a processing fee of 15 € (euro), in order to cover costs, accounting expenses, third parties commission and logistic fees.

B) Cancel an order after Proofing Process but before Printing Process

Cancelling an order AFTER proofs have been emailed but BEFORE printing has started and for orders that require proofs, MYSWEETINVITATION.COM will refund customers’ order minus a cancellation/design fee of 50 € for orders over 100 €.

For orders below 100 €, MYSWEETINVITATION.COM will refund the order minus a 25 € design and processing fee. This is because it takes our designers time to typeset each custom/personalized proof.

In case a customer is unhappy with our proofs for any reason (we don’t think there will be), just contact us at design@mysweetinvitation.com. Our experienced designers are committed to providing a fantastic design and if there is something a customer does not like, we will be happy to work with him until he’s satisfied.

C) Cancel an order after Final Approval & Printing Process

MYSWEETINVITATION.COM cannot accept cancellation, return or process refunds due to errors on approved proofs (e.g. typos, spelling mistakes, omissions, colors etc.) regardless of where the error originated. While we do our best to spot and correct any errors we may see during the proofing process and call our customer’s attention to them via email or fax, final proofing is ultimately the responsibility of the client.

Once customers give their final approval, the stationery will print exactly as shown in the final approval email and orders may not be returned for any reason. Once a customer has approved his PDF proof, he is responsible for the design and text elements. MYSWEETINVITATION.COM will not be held responsible for the cost of reprinting due to the any errors customers have approved nor will a refund be issued.

If by chance MYSWEETINVITATION.COM makes a design, printing or quality error, please contact us at design@mysweetinvitation.com or help@mysweetinvitation.com immediately and we will make it our top priority to replace your product as fast as possible at no additional cost to customers.

D) Returns/Cancellations of Custom Printed Stationery

Custom/Personalized printed stationery is NOT returnable in any way and it is NOT refunded at all. This is because custom made designs and printed items are unique for each customer and are created on a per order basis and CANNOT BE RESOLD to any third party.

E) Colors And Computer Monitors

MYSWEETINVITATION.COM is not able to accept returns because the printed stationery does not match 100% the colors customers see on screen (5% - 10% differential color). This is because all web browsers and monitors display colors differently and may not accurately represent how the order will print.

Return Policy

MY Sweet Invitation has a 20-year experience in the printing business but though we recommend you check thoroughly the proofs we send via email and ALWAYS print them (even in black and white) as it is proven that this is the best way to spot any mistakes or errors and make any corrections needed.

Our target is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return the purchased products within fourteen (14) days from the date on which you received from MY SWEET INVITATION your delivery.

All shipping costs for returns, other than those concerning faulty items and/or items sent by mistake, will be at your own expense. MYSWEETINVITATION.COM will cover all shipping expenses for faulty items and items sent by mistake. In the later case all items should be shipped using only UPS shipping agent for deliveries outside Greece and ELTA Courier for deliveries inside Greece (domestically).

To make a return you should:

1. Request online a Return Authorization Number (RAN) within 7 days of receiving your order by completing the online form found in the Orders & Returns - https://www.mysweetinvitation.com/sales/guest/form/ - section. All items returned should have a RAN number. Unidentified returns may be returned to the sender;

2. Arrange for a shipping agent to collect the package. The products may be returned through the shipping agent indicated by MYSWEETINVITATION.COM (UPS or ELTA Courier) or through another shipping agent. We prefer that items are returned to us via UPS or ELTA Courier to ensure that they are protected and insured during shipping. MYSWEETINVITATION.COM does not guarantee the safety or insurance of the items returned using other shipping agents than UPS or ELTA Courier and may not accept liability for those goods. MYSWEETINVITATION.COM will send you the address for returns along with your RAN number using the e-mail address you have already used to make your order.

3. You will also be notified by email once your order has been received and processed as well.

However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of her complaint. This procedure may take up to 30 days.

Click & Collect Cancellations and Returns

MYSWEETINVITATION.COM will keep your order in store for exact 14 days. If your order isn't collected within 14 days then it will be cancelled but NOT refunded at all.

We will inform you promptly by sending you a “Ready to Collect” email to confirm first that your order is ready to collect from our store. Please, wait for this confirmation email before you come in to collect your order. In case of any delay by you, MY SWEET INVITATION will inform you by e-mail or phone once more when delivery date is around to expire.

In addition, in case you need to return a “Click & Collect” order, you have to bring it yourself at our store by following the return terms & conditions as described below:

Terms and Conditions of Cancellation or Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

Request online a Return Authorization Number (RAN) within 7 days of receiving your order by completing the online form found in the Orders & Returns - https://www.mysweetinvitation.com/sales/guest/form/ - section. Please note that RANs requested after 7 days of delivery of the order will be granted at MYSWEETINVITATION.COM’s discretion (for Click & Collect Service, too);
The Return Form you have received inside your order must be filled correctly and the items to be returned must be received within fourteen (14) days from the day that the Return Authorization Number (RAN) was requested online from MYSWEETINVITATION.COM. In case you can’t find your Return Form, then you can download it in the Orders & Returns - https://www.mysweetinvitation.com/sales/guest/form/ - section (for Click & Collect Service, too);
The products have not been opened, used, modified or damaged and the identification sticker (closure) and all designer garment tags are still attached to the products with the disposable plastic seal. All products sold by MYSWEETINVITATION.COM come with an identification sticker (closure) attached with a disposable plastic seal. We remind you not to open your items or remove their sticker or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you. Please email us at help@mysweetinvitation.com immediately if any of your purchases have been delivered without a disposable plastic seal or without identification sticker (closure tag) attached on it (for Click & Collect Service, too).
The products must be returned, complete and unused, in their original packaging. Where provided, any designer packaging such as authenticity cards, dust bags, leather tags, designer boxes and dust bags should also be returned as they are considered part of the product. If boxes of products when returned are damaged your return may not be accepted (for Click & Collect Service, too);
Returned items must be returned back to MYSWEETINVITATION.COM within fourteen days (14) from the day that the Return Authorization Number (RAN) was requested from MYSWEETINVITATION.COM. Items that are returned later than the time frame of fourteen (14) days from the day of the delivery of the order, will be accepted only at the discretion of MYSWEETINVITATION.COM or there is a chance only be refunded as a store credit. Items that are returned without a RAN will not be accepted or refunded at all (for Click & Collect Service, too);
If you are returning more than one items from the same order, they must be returned in a single delivery: MYSWEETINVITATION.COM cannot accept multiple returns from the same order, with items returned at different times (for Click & Collect Service, too).
Items on sale or items purchased using a promotional code or a gift card can be returned for store credit only. Also, items bought using credit from a previous return cannot be accepted (for Click & Collect Service, too).
Items bought with the use of a store credit, that was the result of returned items bought using promotional codes or gift cards, or items that were returned at the discretion of MYSWEETINVITATION.COM, cannot be returned (for Click & Collect Service, too).
In case you will have a free of charge delivery (free shipping), the minimum amount of your order will be deducted from the return total. In case of partial return, the deducted amount will be evenly distributed to the products returned.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. For destination outside the EU, customs duties and sales taxes are non-refundable through MYSWEETINVITATION.COM. You should try to contact your local customs bureau directly and by providing them all the return documents you should be able to recover these amounts. Duties for the country of USA cannot be returned since this expense is irreversible. MYSWEETINVITATION.COM is not responsible in case the return is stopped at European customs and is liable for duties. MYSWEETINVITATION.COM responsibility starts when the package arrives at our warehouse.
You will also be notified by email once your order has been received and processed as well.

In addition, Custom/Personalized printed stationery is NOT returnable in any way and it is NOT refunded in any case, due to the fact that these products and designs are unique for each customer and are created on a per order basis and cannot be resold to any third party or other occasion (for Click & Collect Service, too);

Gift Returns

If you have received an item as a gift, you may exchange it for a store credit to your MYSWEETINVITATION.COM account (you will need to register your details). The amount will be deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Corporate gifts may only be returned by the original purchaser and within 7 working days of initial receipt.

Late Returns

Items should be received within 14 days from the day that the Return Authorization Number (RAN) was requested from MYSWEETINVITATION.COM. Items that are returned later than the time frame of fourteen (14) days from the day that the RAN was requested by you, will be accepted only at the discretion of MYSWEETINVITATION.COM and there is a chance only be refunded as a store credit. Moreover, RANs requested after 7 days of the delivery of the order will also be granted at MYSWEETINVITATION.COM’s discretion.

Disposable Plastic Safety Seal

All products sold by MYSWEETINVITATION.COM include an identification sticker (closure tag) attached complete with a disposable plastic safety seal. Please do not open the products or remove the sticker (closure tag) and plastic seal. Returned products opened/used or without the sticker (closure tag) and plastic seal will not be accepted.

Please email us at help@mysweetinvitation.com immediately if any of your purchases have been delivered without a disposable plastic seal or without identification sticker (closure tag) attached on it.

Product Returns

All products should be handled with care and should not be opened or without the closure tag that will be attached with the disposable plastic seal. All items should be returned in their original, undamaged box and bag (if any) as this is considered part of the product. Products that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer.

Faulty Goods

All complaints will be dealt with sympathetically. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of use are not considered to be faulty. Any items that are clearly suffering from a manufacturing defect will be replaced or refunded immediately. However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of her complaint. This procedure may take up to 30 days.

Faulty goods are considered as such, only if they are returned with all safety seals attached and not opened. In case that goods are returned opened, broken, damaged or without the products' original safety seal and closure tag or with MYSWEETINVITATION.COM's safety plastic seal broken, they will not be considered as faulty and will not be credited or exchanged. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same quantity or color or modification, subject to availability. Where possible, we will offer to repair faulty items.

Receiving a refund

MYSWEETINVITATION.COM is open to all persons aged 18 or over. All persons around the world can participate. After MYSWEETINVITATION.COM has received products and checked that the products meet all requirements for return, you will receive an email that the returned products have been accepted. Refund will either be credited to the original purchaser’s credit card or to hers MYSWEETINVITATION.COM account and will exclude shipping costs (with the exception of faulty items or items sent by mistake), which we deduct to cover the cost of our shipping. Whatever form of payment you used (Credit or Debit Card, PayPal, Bank Deposit), the refund procedure will start within 30 days from when MYSWEETINVITATION.COM was informed of your decision to exercise your right to return the purchased products and once MYSWEETINVITATION.COM checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment you used:

Credit or Debit Card: The refund time will depend on the card company’s policies;
PayPal: Refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
Bank Deposit: You will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form. The time needed for refunding depends on the information you provided in your order. Normally refunds take place within a month. Please remember it is necessary to have a Bank account and IBAN in order to receive a refund for Bank Deposits orders.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. For destination outside the EU, customs duties and sales taxes are non-refundable through MYSWEETINVITATION.COM. You should try to contact your local customs bureau directly and by providing them all the return documents you should be able to recover these amounts.

Orders

MYSWEETINVITATION.COM is open to all persons aged 18 or over. All persons around the world can participate. All orders are subject to acceptance and availability. MYSWEETINVITATION.COM offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to MYSWEETINVITATION.COM.

MYSWEETINVITATION.COM will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer/supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at MYSWEETINVITATION.COM; alternatively you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the website for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within 30 days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period. Prices shown on the site are in EUR and are inclusive of VAT unless an alternative country has been selected by the customer, as indicated in the top left hand corner of the website.

All prices and offers remain valid as advertised from time to time. The EUR price of a product displayed on the website at the time the order is accepted will be honored. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

It is the customer responsibility to be available to receive the order at the address the customer indicated during checkout. If the customer does not accept to receive the order and, therefore the order ships back to MY SWEET INVITATION, then the customer will be charged a fee of 60 € (euro), in order to cover shipping costs back and forth, restocking expenses, accounting expenses, third parties commission fees and logistic fees. Please ensure that the correct postal delivery address is entered on the order, as we cannot be held liable for any missing packages dispatched to an incorrect or incomplete address through no fault of our own.

Acknowledgement and acceptance of your order

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm we have accepted your order. This email is not an acceptance of your order. Your order will not be accepted if it becomes apparent to us that there is material errors in the prices advertised on our website. If you have not supplied us with your e-mail address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. No contract will be formed until you receive confirmation from us that we have accepted your order, at which point we will take payment from your credit or debit card once we have checked your credit or debit card details. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible. We reserve the rights, even after we have charged your credit card, if we find material errors in the order to return the amount of money to your credit card and cancel the order. At the point when we dispatch the goods the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you.

MYSWEETINVITATION.COM is open to all persons aged 18 or over. All persons around the world can participate. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

If the issuer of your payment card refuses to authorize payment to MYSWEETINVITATION.COM, we will not be liable for any delay or non-delivery. We take all reasonable care to make our website as secure as we can make it. All credit card transactions on this site are processed by Barclays Bank PLC in UK, using a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure MYSWEETINVITATION.COM uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Insurance

MYSWEETINVITATION.COM insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

Third party

We may include hyperlinks on this Site to other websites or resources operated by parties other than MYSWEETINVITATION.COM, including advertisers. MY SWEET INVITATION has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Exclusions of liability

Any disclaimers and exclusions or liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of MYSWEETINVITATION.COM or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Greek Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Indemnification

At our request, you agree fully to defend, indemnify and hold harmless MYSWEETINVITATION.COM immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms & Conditions by you or any other liabilities arising out of your use of this website, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

Data protection

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorized access to information supplied by you. We process all your credit or debit card information using a secure payment service and do not hold or store your personal details on our servers. We will only use the information supplied by you for the purposes of fulfilling your order unless you agree otherwise. We would like to notify you of products and offers which may be of interest to you from time to time: if you do not wish to receive such notification please tick the box on the order form. You can correct any information about you or ask for information about you to be deleted by giving us written notice at the address, fax number or e-mail address shown on the website. Please note, that if we suspect that any order is placed or any payment is made fraudulently, we will use the information supplied by you in order to investigate. In addition, please see our privacy policy.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions from time to time will be changed and you should look through them as often as possible.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with EU Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Greece. All contracts are concluded in English.

MYSWEETINVITATION.COM MAY CHANGE TERMS AND CONDITIONS AT ITS DESCRETION SO PLEASE READ TERMS AND CONDITIONS OFTEN.

IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE LEAVE THE WEBSITE OF MYSWEETINVITATION.COM NOW.

Payments And Refunds

1. Payments

MYSWEETINVITATION.COM is open to all persons aged 18 or over. All persons around the world can participate. Payment can be made by Visa, MasterCard, Maestro debit cards, American Express, Discover, Diners Club Cards, PayPal and Bank deposits. Payment will be debited and cleared from your account upon receipt of your order by MYSWEETINVITATION.COM. You confirm that the credit/debit card that is being used is yours and you are aged 18 or over. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MYSWEETINVITATION.COM, we will not be liable for any delay or non-delivery. We take all reasonable care to make our website as secure as we can make it. All credit card transactions on this site are processed by Barclays Bank PLC in UK, using Netbanx’s payment technology, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple and secure MYSWEETINVITATION.COM uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

2. Receiving a refund

Credit or Debit Card: The refund time will depend on the card company’s policies;
PayPal: Refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
Bank Deposit: You will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form. The time needed for refunding depends on the information you provided in your order. Normally refunds take place within a month. Please remember it is necessary to have a Bank account and IBAN in order to receive a refund for Bank Deposits orders.

Privacy Policy

This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information. As we update and expand our services, this policy may change, so please refer back to it periodically. By accessing our website or using our services, you consent to our information practices.

Collection and Use of Information Links to Other Sites Children Viewing and Updating Your Information on MYSWEETINVITATION.COM Cookies and Other Technology Disclosure of Personal Information Security Changes to This Policy Contact.

Collection and Use of Information

Personal information means information that can be used to identify and contact you, specifically your name, age, postal delivery address, e-mail address, payment method (e.g., credit card or debit card) and telephone number, as well as other information when such information is combined with your personal information. NO CREDIT CARD INFORMATION IS STORED OR EVEN VIEWED BY MYSWEETINVITATION.COM. WE ONLY RECEIVE AN APPROVAL REFERENCE NUMBER FROM OUR BANK.

When you register or re-register at our website, we ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. For similar reasons, we may supplement the personal information you provide with publicly available information about you. We use this personal information to process your registration, your orders and your payments, and to communicate with you on these and other topics. We also use your e-mail address to send you newsletters, as well as messages about MYSWEETINVITATION.COM special offers, promotional announcements and consumer surveys. Occasionally, we may send these materials to you via postal mail, using the shipping address provided. Our packages that contain the products ordered by you may also contain promotional items or advertisements.

We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

We keep track of your interactions with us, including but not limited to your site activity, products selection, payment history and correspondence as well as any instant movie viewing and related activity. We use this information for such purposes as providing recommendations on products we think will be enjoyable, personalizing the site to better reflect particular interests, helping us quickly and efficiently respond to inquiries and requests and otherwise enhancing our service offering for our customers. We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, consumption habits, commentary, reviews and other non-personal information about customers.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION MYSWEETINVITATION.COM MAINTAINS

If for any reason you are concerned that the personal information held MYSWEETINVITATION.COM is not correct, please visit the website and, after logging into the site using the "My Account" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. If you prefer, you may contact us by email at help@mysweetinvitation.com and we will amend your personal details for you.

Links to Other Sites

The MYSWEETINVITATION.COM website contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavor to associate with reputable sites, MYSWEETINVITATION.COM cannot be responsible for the information handling practices of these other sites.

Children

You must be 18 years of age or older to order from MY SWEET INVITATION. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian and subject to our Terms and Conditions.

Viewing and Updating Your Information on MYSWEETINVITATION.COM

You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your account. If you want to update your contact information or change your payment method, you should do so by visiting the My Account section of our website. You must be signed in to access Your Account.

Cookies and Other Technology

As you browse the MYSWEETINVITATION.COM website, cookies are placed on your computer's hard drive.

Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive for record keeping purposes. In general, cookies can make the Web more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. If your browser is set to not accept cookies, you will not be able to use the MYSWEETINVITATION.COM site or service.

In addition to cookies, we use other technologies, including pixel tags, to gather information on how our users interact with our site and to otherwise help us efficiently operate and monitor our site and service. These technologies, show us, for example, popular pages, conversion rates, click-throughs and other information that can be used to improve, operate and monitor our site and our service. Third parties, including consultants we engage and online advertisers, may also use this technology to perform similar services for us as well as to assess their own advertising or services.

Disclosure of Personal Information

Except as otherwise disclosed to you, we will not sell, rent or disclose your personal information to third parties without notifying you of our intent to share the personal information in advance and giving you an opportunity to prevent your personal information from being shared.

We use other companies, agents or contractors to perform services on our behalf. For example, we have partnered with other companies to personalize and optimize our Web pages, process credit card transactions, collect debts, analyse and enhance data, including customers' interaction with our site, and process consumer surveys. In the course of providing such services, these other companies may have access to your personal information. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them.

From time to time, we may partner with companies whose products we believe will interest our users. In conjunction with these partners, we may send promotional announcements and/or serve web-based advertisements to our customers on their behalf. In addition, we may offer joint promotions or programs that, in order for participation, will require personal information be shared with third parties. In such instances, you will be provided with notice of the sharing prior to your decision to participate.

MY SWEET INVITATION also reserves the right to disclose personal information when we reasonably believe disclosure is required by law, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety. In the event that MYSWEETINVITATION.COM is acquired by or merged with a third party, we reserve the right, to sell or otherwise transfer the personal information we have collected as part of that transaction provided that such third party continues to honour our privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

MYSWEETINVITATION.COM collects personal information in several ways when you place an order, buy a gift card for a friend or register for a service offered by MYSWEETINVITATION.COM. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, address and shipping address/es so that we can process and fulfil your order. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Security

MY SWEET INVITATION takes information security very seriously and uses reasonable administrative, technical and managerial measures to protect your personal information from unauthorized access. For example, we utilize Secure Sockets Layering (SSL), an industry-standard protocol for certain of your transmissions to us, in order to encrypt the personal information that you send to us through the registration and sign up process. We store your email address and payment method information in an encrypted form.

You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device through which you access your MYSWEETINVITATION.COM account. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the MYSWEETINVITATION.COM website.

Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. By using this website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.

Changes to This Policy

As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. If the changes result in materially less protection for your personal information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Like our Terms of Use, of which this policy is a part, your use of the MYSWEETINVITATION.COM website or continued use of our service after our efforts to contact you means that you agree to be bound by such changes.

Contact

If you have questions concerning your account or anything that has to do with MY SWEET INVITATION, please contact our Customer Service through our Live Chat in MYSWEETINVITATION.COM website (Business days & hours) or by sending us an e-mail at help@mysweetinvitation.com or by phone in +30 210 86 50 002 or +30 210 86 62 229 (Phone hours: Monday - Friday, 9.30 am to 5 pm EET). See further details below:

BUSINESS HOURS

Business/Phone Hours: Monday - Friday, 9.00 am to 5 pm EET
Click & Collect Hours: Upon request

We are closed on holidays and weekends. See more here.

HOW TO GET IN TOUCH

Email: info@mysweetinvitation.com or help@mysweetinvitation.com (quick response)
Live Chat: Available (quickest response)
Phone: +30 210 86 50 002 | 210 86 62 229
Fax: +30 210 86 62 246

Because we are in and out of our store throughout the day, phone availability is limited. Please e-mail us or use live chat for the fastest response. We may be available to answer after hours and/or on weekends sometimes.

If you have questions concerning this privacy policy or terms and conditions or have any comments or complaints on or about our website, please e-mail us at: info@mysweetinvitation.com.

Furthermore Contact Details

Please also email us at:

For ORDER INQUIRIES

If you have any query about your order our customer service representatives will be happy to assist you. Please email us at: sales@mysweetinvitation.com.

For PRODUCT INQUIRIES

If you have questions about any product appearing on our website or need help and advise, either for choosing gifts or buying something for yourself, our customer service representatives are always available to help you. Please email at: help@mysweetinvitation.com.

For SPECIAL ORDERS

If you need help on making special orders, surprises and special gifts, our customer service representatives are always available to create the perfect result for you. Please email us at: custom@mysweetinvitation.com or info@mysweetinvitation.com.

YOUR CONSENT

By visiting MYSWEETINVITATION.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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